Hackett Partners with StoreForce to Deliver Customer Service in Style
When Hackett, a leading British multi-channel menswear retailer, wanted to increase the effectiveness of its shop floor workforce, StoreForce proved to be the perfect partner.
StoreForce WFM+ has enabled Hackett to take the guesswork out of scheduling staffing levels, delivering real-time data about individual store turnover and the effectiveness of members of the Hackett sales team. This gives Hackett the opportunity to ensure its most gifted salespeople are customer-facing at the busiest times of the week, maximizing sales revenue. It has also enabled Hackett to begin restructuring its sales team making it more dynamic and customer responsive, building on its reputation for customer service excellence.
Watch the case study video with Nik Porter, Head of Retail for Northern and Central Europe:
Read Hackett’s full case study here.