The role of the store and employee has changed forever. With the rise of digital, the impact of COVID-19 on footfall, and the changing nature of customer experience, the role of the retail employee has different demands and skills.

Join our upcoming free webinar with experts from PVH, the BRC and StoreForce for a deep look into how retail operations need to be managed in response to these changing conditions. We’ll be considering how changes in customer behavior is impacting the in-store role, the types of technology that can improve in-store operations, new skills your workers need to learn, and how you can get the best performance out of your store and store workers.

In the webinar, we’ll be joined by Kyle Monk, Director of Analytics and Insight from British Retail Consortium (BRC), Chris Noble from StoreForce, and Robert Newstead from PVH, who look after major brands like Tommy Hilfiger and Calvin Klein, to understand how some leading retailers are approaching the problem.

In this webinar you will

• Gain a new perspective on how to factor omni-channel challenges into the day-to-day of bricks and mortar
• Learn ways in which retailers can manage their operations and costs
• Get analysis of key trends from across the retail landscape
• Get the inside line on new technologies that are improving in-store performance

Our speakers

Robert, Newstead, Senior Operations & OMNI/Digital Transformation Manager UK & ROI, PVH (Calvin Klein and Tommy Hilfiger)

Robert works closely with store teams to deliver best in class digital transformation, retail operation and risk management projects. He brings a wealth of knowledge to the table having worked in global retail for over two decades and knows the importance of the physical stores effect on an omni-channel enterprise.



Kyle Monk, Director of Analytics and Insight, British Retail Consortium

Kyle Monk leads the team of BRC experts who report on industry trends and act as the benchmark for UK retail. The team produces a regular drumbeat of in-depth analysis on fast-moving market developments and longer-term structural trends.

Kyle has over 10 years of retail industry experience, with his most recent role involving running the insight function at the New West End Company, a fashion trade body. Prior to that he led the market intelligence function at Planet, a multinational retail Fintech organisation.



Chris Noble, Director, StoreForce

As a Director of StoreForce, Chris knows that making data-driven decisions is key to employee engagement, generating sales and increasing efficiency. In the last 20 years, Chris has worked exclusively with Specialty Retailers across Europe and the Middle East. Chris’ forte is technology, and he understands that bringing it to the sales floor is critical for retailers to maintain their positions. He believes that StoreForce not only does this but also allows retailers to experience sales growth and differentiate themselves through a better customer journey.