success story

Reitmans Field Leaders Use StoreForce to Connect with Their Associates, and Execute Tasks Efficiently from Afar

“Now we can have those conversations while looking at the numbers online. Then we can spend our time in stores engaging, connecting, coaching, and doing all of those things that require the human touch.” ~ Lori Budgeon, Director of Sales & Operations, Reitmans Canada Ltd.

Reitmans Field Leaders Use StoreForce to Connect with Their Associates, and Execute Tasks Efficiently from Afar


The retail landscape has evolved – and digital presence is more prevalent than ever. Reitmans‘ store associates have seen their roles expand to accommodate the new digital activities. And Reitmans Field Leaders have embraced and adapted their management style to facilitate remote working when needed.

With StoreForce’s Store Visit and Store Audit tools, Reitmans was able to continue to achieve a consistency of store execution from afar. Virtual visits proved to be effective and efficient. This ultimately left more time to discuss more sensitive topics like training and coaching, in person. Virtual audits helped maintain Reitman’s operational efficiencies. And the Post-Mortem tool helped Reitmans measure the success of their events, allowing for better planning in the future.

The StoreForce tools embraced by Reitmans have ultimately supported a more channel-less and friction-less customer experience!

You will discover:

  • How Reitmans remained operationally compliant with the Store Audit tool
  • How Reitmans continued to consistently execute their stores virtually with the Store Visit tool
  • How Reitmans gained insight to better plan for future in-store events using the Post-Mortem tool


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About

Founded in 1926, Reitmans Canada Limited (Reitmans) has been a staple for Canadian women’s fashion for nearly a century. Today, Reitmans operates three brands: Reitmans, Penningtons, and RW&CO., serving Canadians with a strong physical and digital presence across the country.

To learn more, please visit www.reitmans.com

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